General Introduction for Supervisor

The most important component of the call center is the Agent.

The user-friendliness of all the systems and products that are used by the Agents and the compatibility of the components support and facilitate the perfect customer journey process. All this harmony must be managed by a conductor. Supervisor / Team Leader is the conductor of call center dynamics. Who is responsible for the design, management and development of the system.

This training material was prepared by TEGSOFT® and Tegsoft Academy specialists to help the Agents who are the showcase of the Brand and Cooperation, to continue their duties more effectively, to gain knowledge and skills and to support their permanent learning processes.

In this training material that will help you during your use of Tegsoft Inbound Call Center applications as Supervisor; You can find detailed lectures, process steps and visuals that are sampled according to the situations. 

You can take the training parts in sequence or just use them as a resource.

We hope that this material will help you in your training process and wish you all the best in your training.


In this training material that will help you during your use of Tegsoft Inbound Call Center applications as Supervisor; You can find detailed lectures, process steps and visuals that are sampled according to the situations. We hope that this material will help you in your training process...

In this training material that will help you during your use of Tegsoft Outbound Call Center applications as Supervisor; You can find detailed lectures, process steps and visuals that are sampled according to the situations. We hope that this material will help you in your training process...

In order to help optimizing company’s call intensity and staff resources, queue management and campaign management can be performed at the same time.
With TegsoftCC Queue Management Module, you can define different Project / Customer based queues, set different welcome announcements or different waiting music according to these queues, perform Agent assignments for the queue and obtain detailed reports for each queue. Service Levels can be checked...