General Introduction for Supervisor

The most important component of the call center is the Agent.

The user-friendliness of all the systems and products that are used by the Agents and the compatibility of the components support and facilitate the perfect customer journey process. All this harmony must be managed by a conductor. Supervisor / Team Leader is the conductor of call center dynamics. Who is responsible for the design, management and development of the system.

This training material was prepared by TEGSOFT® and Tegsoft Academy specialists to help the Agents who are the showcase of the Brand and Cooperation, to continue their duties more effectively, to gain knowledge and skills and to support their permanent learning processes.

In this training material that will help you during your use of Tegsoft Inbound Call Center applications as Supervisor; You can find detailed lectures, process steps and visuals that are sampled according to the situations. 

You can take the training parts in sequence or just use them as a resource.

We hope that this material will help you in your training process and wish you all the best in your training.


TegsoftCC Inbound Supervisor Training

In this training, supervisor interface of Tegsoft Inbound Call Center is described. By taking this training you will be able to configure your inbound call center according to your specific needs. 

  • Enrolled students: 171
TegsoftCC Outbound Supervisor Training

In this training, supervisor interface of Tegsoft Outbound Call Center is described. By taking this training you will be able to configure your outbound call center according to your specific needs. 

  • Enrolled students: 136
TegsoftCC Blended Supervisor Training
In this training, supervisor interface of Tegsoft Blended Call Center is described. By taking this training you will be able to configure your blended call center according to your specific needs. 

  • Enrolled students: 140
TegsoftCC Omnichannel Supervisor Training

In this training, supervisor interface of Tegsoft Omnichannel Call Center is described. By taking this training you will be able to configure your omnichannel call center according to your specific needs. 
  • Enrolled students: 126