General Overview on Agent Trainings 

The most important component of the call center is the Agent.

The user-friendliness of all the systems and products that are used by the Agents and the compatibility of the components support and facilitate the perfect customer journey process. 

This training material was developed by TEGSOFT® and Tegsoft Academy specialists to help Agents maintain their duties more effectively, to acquire knowledge and skills, and to support permanent learning processes. 

In this training that will help you while you are using Tegsoft Call Center applications as an Agent, you can find detailed lecturings, illustrated procedure steps, lecturings and images that enriched with videos. 

You can take the training parts in sequence or just use them as a resource. 

We hope this material would help you during your training process and wish you good luck in your training.

In this training material, that will help you when you need, during you are using Tegsoft Inbound Call Center applications, As Agent, you can find detailed subject lecturings, exemplified process steps and visuals for the current situation. We hope that this material will help you during your training...


In this training material, that will help you when you need, during your use of Tegsoft Outbound Call Center applications, As Agent, you can find detailed subject lecturings, exemplified process steps and visuals for the current  situation. We hope that this material will help you during your training...


In this training material, that will help you when you need, during your use of Tegsoft Inbound / Outbound Call Center applications, As Agent, you can find detailed subject lecturings, exemplified process steps and visuals for the current situation. We hope that this material will help you during your training...