General Overview on Agent Trainings 

The most important component of the call center is the Agent.

The user-friendliness of all the systems and products that are used by the Agents and the compatibility of the components support and facilitate the perfect customer journey process. 

This training material was developed by TEGSOFT® and Tegsoft Academy specialists to help Agents maintain their duties more effectively, to acquire knowledge and skills, and to support permanent learning processes. 

In this training that will help you while you are using Tegsoft Call Center applications as an Agent, you can find detailed lecturings, illustrated procedure steps, lecturings and images that enriched with videos. 

You can take the training parts in sequence or just use them as a resource. 

We hope this material would help you during your training process and wish you good luck in your training.

TegsoftCC Inbound Agent Training

In this training, agent interface of Tegsoft Inbound Call Center is described. By taking this training you will be utilize agent interface screens effectively and efficiently. 


  • Kayıtlı öğrenciler: 174
TegsoftCC Outbound Agent Training

In this training, agent interface of Tegsoft Outbound Call Center is described. By taking this training you will be utilize agent interface screens effectively and efficiently. 


  • Kayıtlı öğrenciler: 144
TegsoftCC Blended Agent Training

In this training, agent interface of Tegsoft Blended Call Center is described. By taking this training you will be utilize agent interface screens effectively and efficiently. 



  • Kayıtlı öğrenciler: 151
TegsoftCC Omnichannel Agent Training

In this training, agent interface of Tegsoft Omnichannel Call Center is described. By taking this training you will be utilize agent interface screens effectively and efficiently. 



  • Kayıtlı öğrenciler: 128